Friday, April 20, 2007

Back From The Podoctor

Podoctor. That's what I'm calling it, anyway. I sent my husband's iPod away to the Podoctor and it was returned today with a new lcd screen.

On a scale of 1-10 I give this company an 8. They did what they said they would do, when they said they would do it. In this case they sent a box to me overnight, which I sent back to them overnight. They fixed it and sent it out the day they got it, and I got it back the next day. I began my transaction with them on the 17th and got the repaired iPod back on the 20th.

One reason they only got an 8 is: When I called the first time the girl on the phone was less than helpful. It was like talking to a child rather than a business person. I called again and talked to a guy named Chuck. Chuck was polite, friendly and knew how to answer my simple questions. I give Chuck two thumbs up.

The other reason the score was an 8 is I sent the iPod to them in pristine condition and it came back with a few scratches on the shiny silver back. I sent it to them polished and nearly perfect. It came back with grubby fingerprints front and back and scratch damage on the back. Since it is always kept in the Acme Wallet, it's not a giant deal. I just don't expect to pay someone to repair my item and get it back in a way that shows carelessness. If it were my business, I would make sure every iPod got wiped well with a microfiber cloth before sending them back out to customers.

I am quite satisfied overall. I would recommend iResQ if you need to get an iPod repaired. I even upgraded my husband to the new, brighter lcd screen for an extra $5.

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